Bookings
Where is my booking confirmation?
You should get a booking confirmation by email from the company you bought your travel from after completing payment for your booking. This can sometimes go into your spam/junk mail folder so it's always worth checking there.Still can't find it?
There are airlines, hotels and companies that you can buy from through our site. We call them "partners".
If you booked your travel with Ronantravels on our site, then try checking your emails - including your junk/spam folder. Your email will include all the ways to contact our traveller support team who can help you if you're still having trouble.
Not sure who you bought your travel from? Don't worry, just check your credit card statement to see who charged your card.
Who should I contact about my booking?
This depends on who you bought your travel from.There are two ways to buy travel through the Ronantravels site:
1: Buy from a partner
2. Book with us
I bought from a partner
There are travel agencies, airlines, hotels that you can buy from through our site. We call them "partners". When you buy from them, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need. If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.I booked with Ronantravels
If you booked your travel with Ronantravels on our site, then check your booking confirmation for details on all the ways to get help.Not sure who you bought your travel from? Check your credit card statement to see who charged your card.
How do I find out if my booking has gone through?
When you make a booking with a travel agent, they will send you a confirmation email and also charge your card/bank account for the transaction. The confirmation email can sometimes go into your spam/junk mail folder so it's always worth checking there.If you can't find this confirmation, or you're still unsure, we'd recommend getting in touch with the company who sold you your travel. They'll have all the info about your booking.
There are two ways to buy travel through Ronantravels:
1: Buy from a partner (these are all the travel agencies, you'll see in your search results)
2. Book with Ronantravels directlyOnce you know who you bought from, we'll help you get to the right place.
I bought from a partner
You'll find airlines, hotels that you can buy from through our site. If you bought from one of these partners, you'll need to contact them directly as they have all the details of your booking.If you booked with Ronantravels
If you booked your travel with Ronantravels on our site, then check your emails for details on all the ways to get help. We will always email you about the latest status of your booking.Unsure who you bought your travel from? Check your bank or card statement to see who charged you.
How do I change or cancel my booking?
For all questions about changes, cancellations, and refunds - as well as all other questions about bookings - you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you.There are two ways to buy travel through Ronantravels:
1: Buy from a partner (these are all the travel agencies, hotels)
2. Book with Ronantravels directly
Unsure who you bought your travel from? Check your bank or card statement to see who charged you.
I bought from a partner
You'll find airlines, hotels that you can buy from through our site. When you buy from one of these travel partners, We will take your payment, and provide any help or support you might need.If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.
I booked with Ronantravels
If you booked your travel with Ronantravels on our site, then check your booking confirmation email for details on all the ways to get help.If you are still unsure who to contact, or have another query for us, feel free to get in touch via the !Contact Us" link below.
My booking has been cancelled
We're very sorry to hear that.For all questions about cancellations - as well as all other questions about bookings - you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you further.
There are two ways to buy travel through Ronantravels:
1: Buy from a partner (these are all the travel agencies, hotels)
2. Book with Ronantravels directly Once you know who you bought from, we'll help you get to the right place.
I bought from a partner
You'll find airlines, hotels that you can buy from through our site. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), and provide any help or support you might need.If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.
I booked with Ronantravels
If you booked your travel with Ronantravels on our site, then check your booking confirmation email for details on all the ways to get help. Our team will help run you through your options and get you back on track.who you bought your travel from? Check your bank or card statement to see who charged you.
I booked the wrong dates / times
If you have found that you have booked the wrong dates or times, please contact the airline or give the PNR number to the travel agent that you booked your flight with as they will be able to help you change your flights to the intended dates or times.The search box below can help you find the contact details for the travel provider you booked with. You can search flexible or specific dates on Ronantravels to find your preferred flight, and when you select a flight on Ronantravels you are transferred to the website where you will make and pay for your booking. you will be shown the flight details of your selection and you are required before confirming payment to state that you have checked all details and agreed to the terms and conditions. We strongly recommend that you always check this information carefully, as travel information can be subject to change.
I entered the wrong email address
If you made a mistake with your email address when booking, you'll need to get in touch with the company you bought travel from as they'll be able to help.There are two ways to buy travel through the Ronantravels site:
1: Buy from a partner
2. Book with Ronantravels directly
I booked with Ronantravels
If you booked your travel with Ronantravels on our site, then please contact us via the 'Contact Us' link . (including the incorrect email used if you know it).Not sure who you bought your travel from? Check your credit card statement to see who charged your card.
Changes, cancellation and refunds
For any questions about changes, cancellations, and refunds - as well as all other questions about bookings - you'll need to contact the company you bought travel from or the Airline.They'll have all the info about your booking and can advise you or you maybe subject to fees of the Airline. There are two ways to buy travel through the Ronantravels site:
1: Buy from a partner (these are all the travel agencies, airlines, hotels )
2: Book with us If you know who you bought from, we'll help you get to the right place.
I booked with Ronantravels
If you booked your travel with Ronantravels on our site, then check your booking confirmation email for details on all the ways to get help.Unsure who you bought your travel from? Check your bank or card statement to see who charged you.
How can I pay?
This all depends who you're buying from. There are two ways to buy travel on our site:1. Buying from a partner
2. Booking with Ronantravels
I want to buy from a partner
If you buy from one of the many flights, hotels that you'll find when searching on our site, they will take care of your payment. The payment options they offer can vary, so you'll need to contact that partner directly so they can advise you.I want to book with Ronantravels
If you're booking with us directly, then we'll handle your payment. We accept all major credit and debit cards, and you can also choose to pay in your preferred currency.I think I have been overcharged
Prices on Ronantravels always include an estimate of all taxes and charges that must be paid.All flight details including prices will be updated and displayed. At this stage, we recommend that you check this information carefully before you confirm and pay for your booking. The final price you pay for your tickets may change because of additional options offered by the provider, such as luggage or travel insurance (although these may be optional).
A note about card fees. Airlines and travel agents offer a free paymentoption (usually it"s the most popular card in your country) but they might charge fees for other payment methods. Because you have at least one option to avoid these fees, we don't include them in our prices. If you feel like you have been overcharged, we recommend that you contact the provider you booked with – they are the best people to help you, the search box below can help you.
My card has been charged but I don"t have a booking confirmation
You should get a booking confirmation by email from the company you bought your travel from. This can sometimes go into your spam/junk mail folder so it's always worth checking there.If you still can't find it, it's worth getting in touch with the company you bought from to find out what's going on.To find out who you need to contact, check the company name next to the charge on your bank account.